Test

Frequently Asked Questions

  • What is Zeinberg?
  • About my Zeinberg photography
  • Order from Zeinberg
  • How to prepare my photo file ?
  • After-sale service

Contact us

 

  contact@zeinberg.com

Who are we ?

What is Zeinberg ?

Zeinberg is a photographic laboratory, based in Poland, allowing professionals and private individuals to print their photographs in gallery quality: with or without finishes, from jpg or tiff files. The YellowKorner galleries have entrusted us with the printing and showcasing of their collections.

We propose two types of prints: Gallery Framed prints and Aluminium Dibond laminated prints (with or without Plexi finish, with or without Shadowbox Framing).

With what type of machine does Zeinberg work ?

For Gallery framed prints, we make our photographic prints via Fuji Frontier printers.This high-end digital equipment is particularly suitable for professional photographs, books, portraits and Black & White prints. The whites are purer and lighter, the highlights sharper, the colours are perennial and of great purity.

We realize the revelation of our laminated prints with a ZBE Chromira and their development with a Colenta processor with reverse osmosis circuit.Chromira produces high-end colour prints, state-of-the-art colour management to ensure the best possible quality prints.We put all our craftsmanship and the market's most advanced technologies to improve the final quality of your photographs.

About my Zeinberg photograph

How can I be sure that my Zeinberg print will benefit from the highest quality ?

La qualité Zeinberg naît de l'alliance de la maîtrise des technologies de pointe et du savoir-faire artisanal.Avant de procéder au tirage des photographies, chacune d'elle est vérifiée et optimisée manuellement par notre Expert Zeinberg afin de garantir un rendu d'exception en termes de résolution et de couleurs. De plus, Zeinberg réalise des tirages argentiques : référence au sein du milieu de la photographie et des collectionneurs, ce procédé hérité du tirage photo argentique traditionnel est le mariage parfait entre le savoir-faire historique et les technologies digitales modernes.Des LEDS viennent exposer du véritable papier photo argentique Fuji DPII Gloss. Votre tirage est ensuite développé dans un procédé chimique RA4. Il est ensuite fixé, lavé, puis séché. Zeinberg quality is born from the combination of the mastery of advanced technologies and artisanal craftsmanship. Before printing the photographs, each one of them is checked and manually optimized by our Expert Zeinberg to guarantee the perfection in terms of resolution and colours.In addition, Zeinberg uses a traditional argentic photographic print technique: a reference in the world of photography and collectors, it is the perfect combination between historical know-how and modern digital technologies.Then, LEDS come to exhibit genuine Fuji DPII Gloss film. Your print is then developed in a chemical process RA4. It is then fixed, washed and dried.

Your Zeinberg prints are guaranteed 2 years.

Do I have to buy a frame for my Zeinberg print?

  • The Gallery framed prints or Classic formats (50 x 40 cm or 70 x 50 cm) are delivered in the frame.
  • The prints in Selection, Large, Giant and Collector formats are glued on an aluminium plate that serves as a support: they are ready to be hung as they are and do not need to be framed. For big formats prints, you can choose a Shadow-gap frame.

A 2cm-thick chassis, placed on the back of the print, allows to separate the photograph from the wall to create a gallery aesthetic.The prints in Mini format come with an adhesive hook to put on the back and a Plexiglas stand to put it on a flat surface.

Details about our fixations :

Are laminated photographs protected from moisture and light ?

Yes, our prints are all protected from moisture and light by a UV filter or a Acrylic Glass 2mm thick plate.

How to maintain my Zeinberg print ?

  • Aluminium finish : Clean the surface with a dry microfiber cloth.
  • Plexiglass finish : Clean the surface with 70° alcohol on a microfiber cloth.

Gifting a Zeinberg photograph

If I offer a Zeinberg print to a friend, will he be able to exchange the product if he does not like it ?

For a gift, we advise you to offer a Zeinberg gift card. Thus, your friend will be able to print the photograph of his choice at Zeinberg. Our gift cards are available in YellowKorner galleries.

Order from Zeinberg

What are Zeinberg prices ?

You can consult the page Prices and delivery to learn more about our prices and shipping costs.

In which countries does Zeinberg deliver ?

 

Zeinberg delivers in Metropolitan France, Germany, Belgium, Great Britain, Spain, Italy, the Netherlands, Denmark, Sweden and Portugal, Luxembourg, Poland, Greece, Czech Republic, Slovakia, Norway, the USA, Canada, Switzerland, Mexico, Singapore, Hong-Kong, Australia, China, Indonesia, South Korea, Thailand, Israel and Lebanon.

What are the delivery delays ?

Zeinberg delivers your order within two weeks for Home Delivery orders and three weeks for Click & Collect orders (delivered in YellowKorner Galleries).

How much are the shipping costs ?

Shipping costs vary depending on the format, the chosen delivery method chosen and the country of delivery.You can consult the page Prices and delivery to know the Zeinberg shipping costs for your country.

It is possible to benefit from free delivery in more than 80 YellowKorner galleries thanks to the Click & Collect service.

View all Zeinberg galleries

What are the different types of payment ?

Several payment methods are accepted to pay your Zeinberg order safely: Carte bleue, Visa, Mastercard et Paypal.

Are these payment methods secure ?

Whatever the method of payment used, the bank transaction is done by Paypal.Your banking informations are encrypted (SSL technology - Secure Socket Layer). They do not circulate in clear on internet and cannot be intercepted. Your bank details (card number, expiration date ...) are also secure and are not communicated to Zeinberg.

Can I retract after placing my order ?

We wish to draw attention to the fact that for the products of the Zeinberg photographic laboratory as well as products whose dimensions, trousseaux, improvements or the arrangement of details are freely chosen, any right to retract is excluded, because the products are made according to your specifications or made specifically for your personal needs.

Is there a risk of Zeinberg broadcasting my photograph ?

No, Zeinberg laboratory undertakes not to spread your photographs and to proceed to the destruction of the files 12 months maximum after the order.

How to prepare my photo file ?

What are the accepted types of files for printing with Zeinberg ?

Zeinberg accepts files in JPG and TIFF format but not in PNG format, because they do not take into account colour profiles.

In what format can I print my photograph ?

Zeinberg allows you to print your photographs in different formats: from 13x19,5cm to 120x180cm.On our website, when you upload your image, a software dedicated to ZEINBERG analyses your photograph and informs you if the resolution is not sufficient for the format of your choice.

This process allows you to be certain of the perfection of your print since the website blocks formats that would not provide a Gallery Quality Print to your photograph.

To this verification, we wanted to add the know-how of our expert. He checks your photograph characteristics again to make you benefit from a double security.

The following table shows the minimum resolution of your photographs for each format :

FormatMPx
Mini0,61 MPx
Gallery Frame 50 x 40 cm2 MPx
Selection3 MPx
Gallery Frame 70 x 50 cm4 MPx
Large8 MPx
Giant19 MPx
Collector27 MPx

My photograph is signed, will the signature be printed ?

If a signature and a text are embedded in the image, you must make sure that they are at least at 1 cm from the edge to prevent them from being cut at production.


 

My file is compressed, is it a problem ?

For JPEG: We recommend using JPEG "maximum quality" compression. Files can be saved in 8 bits.

What color profile should I use ?

We recommend to use a generic RGB colour profile such as sRGB IEC.

What can I name my file ?

Files' name must not contain special characters (*, $, /, #, @,%, etc.).Only spaces and dashes '-' are allowed. Extensions are required (.jpg, .JPEG, etc.).

Après-vente

Where can I find an invoice for my order ?

The invoice for your Zeinberg order will be sent to you via e-mail once finalised. If you create a customer account, your invoices will appeat in your account, "My orders" section.

How can I have information about the delivery of my order ?

The creation of a Customer Account gives you access to the tracking of your order in the "My Orders" section. The order tracking is also sent to you via e-mail for home deliveries.

I have a problem with my Zeinberg print, what can I do ?

For any problem concerning your order, you can contact us by e-mail at contact@zeinberg.com or by phone at +33 (0) 1 72 50 00 25.

Secure payments
Credit card, Visa, Paypal

Gallery quality for all your projects

Secured delivery - Free delivery in galleries

Advice and assistance by telephone, e-mail, and in galleries

We care about your experience

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