Frequently Asked Question
Contact our experts
+33(0)1 72 50 00 25
Who are we ?
What is Zeinberg ?
ZEINBERG is a photographic laboratory, based in Poland, allowing professionals and private individuals to print their photographs in gallery quality: with or without finishes, according to their jpg or tiff files.
We propose two types of prints: Gallery Framed prints and Aluminium Dibond laminated prints (with or without Acrylic Glass finish, with or without Shadowbox Framing).
With what type of machine does Zeinberg work ?
For framing, we make our photographic prints via Fuji Frontier printers.
This high-end digital equipment is particularly suitable for professional photographs, books, portraits and Black & White prints. The whites are purer and lighter, the highlights sharper, the colours are perennial and of great purity.
We realize the revelation of our laminated prints with a ZBE Chromira and their development with a Colenta processor with reverse osmosis circuit.
Chromira produces high-end colour prints, state-of-the-art colour management to ensure the best possible quality prints.
We put all our craftsmanship and the market's most advanced technologies to improve the final quality of your photographs.
ABOUT MY ZEINBERG PRINT
How can I be sure that my ZEINBERG print will benefit from the highest quality ?
ZEINBERG quality is born from the combination of the mastery of advanced technologies and craftsmanship.
Before printing the photographs, each one of them is checked and manually optimized by our Expert Zeinberg to guarantee the perfection in terms of resolution and colours.
In addition, ZEINBERG uses a traditional argentic photographic print technique: a reference in the world of photography and collectors, it is the perfect combination between historical know-how and modern digital technologies.
Then, LEDS come to exhibit genuine Fuji DPII Gloss film. Your print is then developed in a chemical process RA4. It is then fixed, washed and dried.
Finally, your prints are guaranteed for two years.
Do I have to buy a frame for my ZEINBERG print ?
A 2cm-thick chassis, placed on the back of the print, allows to separate the photograph from the wall to create a gallery aesthetic.
The prints in Mini format come with an adhesive hook to put on the back and a Plexiglas stand to put it on a flat surface.
Details about our fixations :
Are laminated photographs protected from moisture and light ?
Yes, our prints are all protected from moisture and light by a UV filter or a Acrylic Glass 2mm thick plate.
How to maintain my ZEINBERG print ?
Aluminium Finish: Clean the surface with a dry microfiber cloth
Acrylic Glass Finish: Clean the surface with 70 ° alcohol on a microfiber cloth
OFFER A ZEINBERG PRINT
If I offer a Zeinberg print to a friend, will he be able to exchange the product if he does not like it ?
For a gift, we advise you to offer a ZEINBERG gift-box. Thus, your friend will be able to print the photograph of his choice at Zeinberg.
ORDER WITH ZEINBERG
What are the ZEINBERG prices ?
You can consult the Our Rates page to know the Zeinberg prices.
In which countries does the ZEINBERG laboratory deliver ? ZEINBERG delivers in Metropolitan France, Germany, Belgium, Great Britain, Spain, Italy, the Netherlands, Denmark, Sweden and Portugal, Luxembourg, Poland, Greece, Czech Republic, Slovakia, Norway, the USA, Canada, Switzerland, Mexico, Singapore, Hong-Kong, Australia, China, Indonesia, South Korea, Thailand, Israel and Lebanon.
What are the delivery delays ?
ZEINBERG delivers your order within two weeks for Home Delivery orders and three weeks for Click & Collect orders (delivered in YellowKorner Galleries).
How much are the shipping costs ?
Shipping costs vary depending on the format, the chosen delivery method chosen and the country of delivery.
You can consult the page Our Rates to know the Zeinberg shipping costs for your country.
It is possible to benefit from free delivery in YellowKorner galleries thanks to the Click & Collect service.
What are the different types of payment ?
Several payment methods are accepted to pay your ZEINBERG order safely: Credit card, Visa, Mastercard and Paypal.
Are these payment methods secure ?
Whatever the method of payment used, the bank transaction is done by Paypal.
Your bank details are encrypted (SSL technology - Secure Socket Layer). They do not circulate in clear on internet and cannot be intercepted.
Your bank details (card number, expiration date ...) are also secure and are not communicated to ZEINBERG.
Can I retract after my order ?
We wish to draw attention to the fact that for the products of the ZEINBERG photographic laboratory as well as products whose dimensions, trousseaux, improvements or the arrangement of details are freely chosen, any right to retract is excluded, because the products are made according to your specifications or made specifically for your personal needs.
Is there a risk that ZEINBERG laboratory will broadcast my photograph ?
No, ZEINBERG undertakes not to spread your photographs and to proceed to the destruction of the files 12 months maximum after the order.
HOW TO PREPARE MY FILE ?
What kind of files are accepted by ZEINBERG ?
ZEINBERG accepts files in JPG and TIFF format but not in PNG format, because they do not take into account colour profiles.
In what format can I print my photograph ?
ZEINBERG allows you to print your photographs in different formats: from 13x19,5cm to 120x180cm.
On our website, when you upload your image, a software dedicated to ZEINBERG analyses your photograph and informs you if the resolution is not sufficient for the format of your choice.
This process allows you to be certain of the perfection of your print since the website blocks formats that would not provide a Gallery Quality Print to your photograph.
To this IT verification, we wanted to add the know-how of our expert. He checks your photograph characteristics again to make you benefit from a double security.
The following table shows the minimum resolution of your photographs for each format :
My photograph contains a signature, can I include it to the ZEINBERG print ?
If a signature and a text are embedded in the image, you must make sure that they are at least at 1 cm from the edge to prevent them from being cut at production.
My file is compressed, is that a problem ?
For JPEG: We recommend using JPEG "maximum quality" compression. Files can be saved in 8 bits.
Which colour profile to use for my files ?
We recommend to use a generic RGB colour profile such as sRGB or Adobe RGB 98.
What can I include in the file names ?
Files' name must not contain special characters (*, $, /, #, @,%, etc.).
Only spaces and dashes '-' are allowed. Extensions are required (.jpg, .JPEG, etc.).
How can I have an invoice of my order ?
At the end of your order, you can view and print your invoice in the "My Orders" section of your Customer Account.
How can I have information about the delivery of my order ?
The creation of a Customer Account gives you access to the tracking of your order in the "My Orders" section.
There, you will find a link to track your order.
What can I do if I have a problem with the photograph I ordered on ZEINBERG ?
For any problem concerning your order, you can contact us by email: firstname.lastname@example.org or by phone, on +33 (0) 1 72 50 00 25 from Monday to Friday from 9h to 17h.